![]() ![]() There is no fixing it there is only replacing half the computer. In fact, all of Apple's keyboards are now composed of a single, irreparable piece of technology. In every other computer I've owned before I bought the latest MacBook Pro last fall, fixing this would have begun by removing the key and peering around in its well to see if it was simply dirty. “If a single piece of dust lays the whole computer out, don't you think that's kind of a problem?” But this time, the third time, I was ready. The previous times I'd been to the Apple Store for the same computer with the same problem - a misbehaving keyboard - Geniuses had said to me these exact same nonchalant words, and I had been stunned into silence, the first time because it seemed so improbable to blame such a core problem on such a small thing, and the second time because I couldn't believe the first time I heard this line had not been a fluke. “Maybe it's a piece of dust,” the Genius had offered. ![]() But every time I pressed it once, it spaced twice. ![]() And not even physically broken - it still moved and acted normally. There were no mysteriously faulty innerworkings. The problem was not that its logic board was failing, that its battery was dying, or that its camera didn't respond. My computer was getting its third diagnostic test in 45 minutes. I was in the Grand Central Station Apple Store for the third time in a year, watching a progress bar slowly creep across my computer's black screen as my Genius multi-tasked helping another customer with her iPad.
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